Adam Beech CEO of Pool Agency, a successful pool service company in Phoenix, Arizona, had been looking for an Accounts Receivables solution for years. With his team focused on managing services to their growing customer base, following up with late customers was at the bottom of the to-do list and delinquent invoices were piling up. Beech figured there had to be a company out there that would manage his accounts receivables.
The Next Best Thing
After literally years of not finding a company who would help him collect from his delinquent customers, Pool Agency’s past due AR was getting to be too much. Beech decided to try the next best thing; he started looking for a tool that would make in-house AR management efficient. He needed something that could keep track of all follow-up efforts and payments so that he could hold his team accountable.
Beech initially heard about Funding Gates when he started using QuickBooks Online. He saw Funding Gates’ excellent ratings in the Intuit App Store and thought, this is just what we need.
For five months, the Pool Agency Team used Funding Gates to follow up with customers. Beech loved the clear communication logs, so he could always see what was going on. He could tell which accounts were a priority and what has been done to collect payment. He says that the account notes facilitate teamwork, and make it easy to manage the team.
It looked like using Funding Gate Software in-house was the solution he needed, but things were about to change for the better.
Best of Both Worlds
In December 2015, Funding Gates launched AR Staffing Service. Beech jumped on the idea right away – this is the solution he had been looking for all along! With the AR Staffing Service, a Funding Gates AR Specialist follows up with Pool Agency customers, leaving Beech’s team with more time to run their thriving business. Funding Gates Receivables Manager Software provides complete transparency that facilitates collaboration between Funding Gates’ AR Specialist and the Pool Agency team. Even the most sensitive accounts get the specialized treatment the need.
And it’s working! Customers are paying faster, and Pool Agency has seen their Days Sales Outstanding drop by 41%.
Adam Beech has finally found the complete AR solution he’s looking for with Funding Gates!