As the office admin at Social Intelligence, a bustling data analytics company, Alexis Leitner had a lot on her plate. In addition to her day-to-day tasks, she was processing more and more new invoices and payments. She just didn’t have the time to follow up with all the delinquent customers.
Managing outstanding AR was a task that had been passed around to a few different people at Social Intelligence before it landed on Leitner’s desk. Along the way, delinquent customers had become a real problem, but one that she just didn’t have the time to solve. Delinquent receivables were growing and really starting to affect the financial health of the business.
Leitner knew something had to be done. She discussed lots of options with the CEO, and they had plenty of ideas, but they kept coming back to the same issue. Who on their team had time to address the issue? They clearly needed a more comprehensive solution and someone to execute it! Then they found Funding Gates AR Staffing service.
Since adding a Funding Gates AR Specialist to their team, Social Intelligence has seen a huge shift in their overdue accounts. Their Days Sales Outstanding (DSO) has dropped 54% since starting with Funding Gates.
Customers who have never paid have even started paying or are on payment plans.
“We’ve seen payments from customers who have never paid us before.” said Leitner.
The solution was simple, they just needed someone dedicated to consistent follow-up to collect payments and maintain a positive working relationship with their customers.
Leitner’s day-to-day is much less stressful now. She no longer has to worry about past due AR, it’s in good hands. The detailed weekly updates from the Funding Gates AR Specialist mean she doesn’t even have to wonder what’s going on or even reach out for a status report. All the information about payments and disputes are easy to see and monitor. Funding Gates has even helped her get to the root of the issue of unresponsive customers by finding updated contact information.
Leitner describes her experience with Funding Gates AR Staffing three succinct takeaways “less stress, great numbers, amazing to work with!”