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Customer Service

How To Get Customers To Fall in Love With Your Business

You don’t want to be a “missed connection” for your customers, or even worse- dumped! Customers that love your brand will freely and happily give you highly coveted word-of-mouth referrals, testimonials, and social proof- the marketing pot of gold at…

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Customer Service, Management

Why You Should Try “Nudging” Customers

How can you get your customers or employees to do what you’d like them to, without “telling them what to do”? The latest research and management theories favor a technique called nudging. It attempts to affect how people think, instead…

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Customer Service, Marketing & Strategy

Yes, Good Customer Service CAN Lead Directly to Sales!

Customer service- it’s for much more than just solving problems and preventing “churn”. It can be one of your most powerful tools to increasing sales and profits!   Likelihood of Word of Mouth Referrals Word of mouth referrals are one…

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Customer Service, FG Philosophy & News, Marketing & Strategy

10 Tactics For Small Businesses to Increase Customer Loyalty

For most small businesses, acquiring new customers is more expensive than retaining current customers. Small businesses owners should prioritize increasing customer loyalty as a central part of their overall business plan. Owners should actively maintain their customer relationships, rather than focus solely…

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Customer Service, Management

Why Everyone on Your Team Should Do Customer Service

Photo Credit Listening to customer feedback can be the difference between a successful business and one that never quite reaches its full potential. But with modern technology – where an email can be opened on any computer and a phone…

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Customer Service, FG Philosophy & News, Marketing & Strategy, Trends

Want To Grow Your Business? Let Your Customers Be Your Guide!

In today’s world of small business, your should definitely listen to what your customers want. You can grow your business by quickly implementing customer feedback or suggestions to improve your services and increase customer satisfaction. However, gaining customer feedback to…

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Customer Service, Marketing & Strategy

Customer Loyalty Programs: Are They Worth The Cost?

Customer loyalty programs seem to encourage repeat business but are they worth their cost?  As a start-up you’ll do just about anything you can (legally) to get the word out about the products and services you provide.  One incentive that…

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Customer Service, Management

5 Apps That Will Revolutionize Your Customer Support

Managing customer support can be tricky; it takes the right amount of stern execution and cheeriness to be effective. If you offer fairly complex online or offline services, without a clear system, customer support requests can go on for hours…

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Customer Service, FG Philosophy & News

Cultural Resolution: Why You Need a Customer-Centric Workplace

In 2013, start telling yourself that a New Year’s Resolution isn’t just for your personal life. In regards to your business, there are many things you can choose to “change” over the course of 2013, but nothing belongs at the…

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Customer Service, Management

7 Tips for Developing Effective Customer Loyalty Programs

Customer loyalty programs can be a double edged sword. If used properly, they do wonders in bringing customers back for more. On the other hand, if used poorly, they can lead to a lot of wasted time and resources, not…

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