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Customer Service, Management

The Top 5 Ways to Lose Your Customers

Do you suffer from having too many happy customers? Isn’t it the worst? However, you’re not alone AND you’re in luck. Here are the answers to your customer loyalty woes. We have assembled the ultimate, most foolproof plan that will…

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Customer Service, Management

How to Creatively Build Customer Relationships

In 2003, Zappos was a small 90-person company short on cash and struggling with hard fought growth. Today, this same business houses over 1,800 employees and generates over a billion dollars in merchandise sales, becoming one of the premier ecommerce…

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