Customer Service

How To Get Customers To Fall in Love With Your Business

You don’t want to be a “missed connection” for your customers, or even worse- dumped! Customers that love your brand will freely and happily give you highly coveted word-of-mouth referrals, testimonials, and social proof- the marketing pot of gold at…

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Management, Marketing & Strategy

How to Be More Productive: What to Put Off & What to Do NOW

When running a small business, your time is both incredibly valuable, and probably very packed. When your small business depends on you, it’s very important to make every minute count! If you’re like most small business owners, wondering how to…

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Customer Service, Marketing & Strategy

Yes, Good Customer Service CAN Lead Directly to Sales!

Customer service- it’s for much more than just solving problems and preventing “churn”. It can be one of your most powerful tools to increasing sales and profits!   Likelihood of Word of Mouth Referrals Word of mouth referrals are one…

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Customer Service, FG Philosophy & News, Marketing & Strategy

10 Tactics For Small Businesses to Increase Customer Loyalty

For most small businesses, acquiring new customers is more expensive than retaining current customers. Small businesses owners should prioritize increasing customer loyalty as a central part of their overall business plan. Owners should actively maintain their customer relationships, rather than focus solely…

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Customer Service, Management

Why Everyone on Your Team Should Do Customer Service

Photo Credit Listening to customer feedback can be the difference between a successful business and one that never quite reaches its full potential. But with modern technology – where an email can be opened on any computer and a phone…

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Management, Marketing & Strategy

How to Survive a Bad YELP Review

It’s hard to escape negativity and the internet doesn’t make it any easier for small businesses to avoid negative reviews. Websites like YELP have a reputation for rocking the proverbial boat and causing fallouts so unbelievable that they’ve even resorted…

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FG Philosophy & News, Money

Calling Before the Due Date: How Proactive Contact Could Get You Paid on Time

Editor’s note: Pss…we have FREE call scripts to help you on your collection calls HERE In a perfect world, all of your clients would send you timely payments for each billing cycle. You could send out invoices, and the payments…

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Management

A Few Important Things to Keep in Mind When Shopping for CRM Software

There are a number of different types of software on the market that small businesses can benefit from implementing. Accounting and collaboration software, for example, can make all the difference in the world when properly utilized. Perhaps even more pertinent…

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Marketing & Strategy

How to Create a Buzz: Word-of-Mouth Marketing and You

When you think of word-of-mouth marketing, do you envision your customers sharing your products and services through social media?  Do you see an array of tasks that involve “liking,” “tweeting,” “pinning,” and “sharing”?  If you do, you’re not entirely wrong…

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Customer Service, Management

5 Apps That Will Revolutionize Your Customer Support

Managing customer support can be tricky; it takes the right amount of stern execution and cheeriness to be effective. If you offer fairly complex online or offline services, without a clear system, customer support requests can go on for hours…

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