FG Philosophy & News, Money

The 2nd Attempt: What to Do When Your First Collection Call Fails

Despite your best efforts, your first collection call did not result in a successful payment. Perhaps you weren’t specific enough with the deadline or didn’t achieve all of your conversation goals before you hung up. Maybe you did everything right,…

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FG Philosophy & News, Money

The Final Countdown: Last Minute Collection Letter Tactics for Severely Delinquent Customers

There will always be those customers who don’t seem to want to pay, no matter how many invoices or well-crafted reminder letters you send. Hopefully your business can avoid these people, but if not, here are some tactics to help…

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FG Philosophy & News, Got Invoices?, Money

Send a Reminder Before an Invoice Becomes Past Due

Late payment calls or emails can be awkward, and they can distract from the more important aspects of your business. Avoid chasing down your clients for payments by sending a friendly reminder before the payment is even due. A Friendly…

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FG Philosophy & News, Money

4 Steps to Create a “Firm” Letter for Your Late-Paying Customers

As a business owner, there will come a time when you need to be harsh with a client about a late payment. The best plan of action is to have a template all ready for yourself that you can use…

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FG Philosophy & News, Money

How to Use Sterner Language in Your Collection Letters

Asking for money can be uncomfortable, so having a plan for how you communicate at each stage of the collections process can alleviate stress. You should have a dunning letter template on-hand that you use when a client still hasn’t…

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Marketing & Strategy

How to Make the Dreaded Chargeback Work in Your Favor

Ah, the chargeback. Even if you are not familiar with the term, you definitely are familiar with the practice. A chargeback occurs when a consumer files a dispute regarding their credit card statement, and the card provider forcibly removes funds…

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