Marketing & Strategy

Keep Your Clients Happy by Over-Delivering

Your clients hire you because they trust your capabilities and your judgment. If you regularly and truly delight them by giving them what they didn’t even realize they needed, you’ll foster a positive relationship, which can get you paid on…

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Management, Money

6 Ways Your Freelance Contract Can Get You Cash

If you’re a freelancer then you’ll know that getting paid on time is critical. But did you know you can use your contract to protect yourself and nail down everything related to money? Earlier this summer, Freelancers Union and Vinay…

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FG Philosophy & News, Money

The Follow-Up: How to Make Every Collection Call You Make More Effective

One simple rule will make your collection calls infinitely more effectual: follow up every single time. The great thing about phone calls is the immediacy of the conversation. You can come to an agreement much faster with a back-and-forth that…

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FG Philosophy & News, Money

A New Collection Call Strategy: Changing Your Contact

You’ve done your due diligence. You called right before the invoice was due, as a friendly reminder, and again right after that due date slipped by. You followed up to create a plan you could both agree to, but none…

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FG Philosophy & News, Money

The 2nd Attempt: What to Do When Your First Collection Call Fails

Despite your best efforts, your first collection call did not result in a successful payment. Perhaps you weren’t specific enough with the deadline or didn’t achieve all of your conversation goals before you hung up. Maybe you did everything right,…

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FG Philosophy & News, Money

Calling Before the Due Date: How Proactive Contact Could Get You Paid on Time

Editor’s note: Pss…we have FREE call scripts to help you on your collection calls HERE In a perfect world, all of your clients would send you timely payments for each billing cycle. You could send out invoices, and the payments…

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FG Philosophy & News, Money

How to Craft the Perfect Initial Past Due Reminder Letter

Sometimes important obligations slip through the cracks. It happens to all of us: a forgotten phone call we promised to return, a utility bill payment that gets sent a few days late, an overlooked anniversary. Similar mistakes are bound to…

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FG Philosophy & News, Got Invoices?, Money

Send a Reminder Before an Invoice Becomes Past Due

Late payment calls or emails can be awkward, and they can distract from the more important aspects of your business. Avoid chasing down your clients for payments by sending a friendly reminder before the payment is even due. A Friendly…

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FG Philosophy & News, Money

4 Steps to Create a “Firm” Letter for Your Late-Paying Customers

As a business owner, there will come a time when you need to be harsh with a client about a late payment. The best plan of action is to have a template all ready for yourself that you can use…

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FG Philosophy & News, Money

How to Use Sterner Language in Your Collection Letters

Asking for money can be uncomfortable, so having a plan for how you communicate at each stage of the collections process can alleviate stress. You should have a dunning letter template on-hand that you use when a client still hasn’t…

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