Management

Keep Your Clients Close, But Not Too Close

As you work with a client over a long period of time, your relationship with that client will change and grow. It’s great to become closer with your clients and foster your relationships, but it’s also important to keep your…

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Marketing & Strategy

Keep Your Clients Happy by Over-Delivering

Your clients hire you because they trust your capabilities and your judgment. If you regularly and truly delight them by giving them what they didn’t even realize they needed, you’ll foster a positive relationship, which can get you paid on…

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Management, Money

How Saying “No” Can Strengthen Your Client Relationship

In order to keep your customers paying you on time – and happy to do so – you need to proactively maintain your relationship with them. And in order to keep up a good relationship with your clients, you need…

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